Support & FAQ
ContactTap is in development and not yet on the App Store. This page answers the questions that already come up; setup screenshots and troubleshooting for the shipping version will land here at release.
How do I contact a human?
Email [email protected]. It's a small operation (one person), so please be patient on reply times — see the Terms for the formal “no SLA” language.
Common questions
What exactly does it do?
You're on a page with a phone number, an email, or an address — a restaurant site, a plumber's homepage, a school newsletter. Tap the ContactTap button and it finds every piece of contact info on that page, each with the right actions: Call, Text, Email, Open in Apple Maps, Copy, or Save to Contacts. Saving checks your address book first so you don't create duplicates.
When can I get it?
When 1.0 is ready. It will ship on the App Store for iPhone, iPad, and Mac as a one-time $0.99 purchase covering every device — the ContactTap page will carry the App Store link the day it's out.
How will I turn it on?
Like every Safari extension: install from the App Store, then enable it in Safari's settings (Settings → Apps → Safari → Extensions on iPhone and iPad; Safari → Settings → Extensions on Mac). Unlike extensions that want access to every website, ContactTap uses Safari's active tab permission — it only ever sees the page you're on, at the moment you tap it, so there's no “All Websites” switch to worry about.
Why didn't it find a number / email / address I can see?
The scanner is deliberately conservative — it would rather miss an oddball than invent a wrong contact. The usual reasons:
- The text is inside an image (a photographed menu, a business-card scan). Reading pixels needs on-device text recognition, which is planned for a later version.
- The address uses an unusual layout — PO boxes in running text, grid-style addresses, some international formats. The test page documents exactly which shapes are caught and which are known gaps.
- A foreign phone number written without its country code on a page that isn't from that country — there's no safe way to guess which country it belongs to.
- The email was deliberately obfuscated (“name at example dot com”). The author wrote it that way to keep automated tools from harvesting it, and ContactTap respects that choice.
If a normal-looking piece of contact info isn't found, that's worth reporting — email the page link (with anything private removed) to the support address and I'll take a look.
Will it export my finds to a spreadsheet / CRM?
No — and that's a decision, not a gap. Bulk export is what contact scrapers do, and ContactTap is deliberately not one. It's a personal utility for the contact info in front of you: one page, one person or business, one tap. If you need lead-generation tooling, this isn't it.
What happens when I save someone to Contacts?
The first time you save, iOS or macOS asks you to grant Contacts access, with a plain explanation of why. ContactTap then checks whether a matching contact already exists — entirely on your device — and either offers to update it or creates a new one. Your address book is read only for that duplicate check. It is never uploaded, analyzed, or used for anything else, and if you only grant limited Contacts access, ContactTap works within it.
What data do you collect?
None. See the Privacy Policy for the full breakdown. The TL;DR: zero data collection, zero analytics, zero network requests. The extension can't send anything anywhere even in principle.
How is this different from just long-pressing a number in Safari?
Apple's built-in data detectors are handy but handle one item at a time, only when the page happens to mark it up right. ContactTap scans the whole page at once, catches info the built-ins miss (plain-text addresses, structured business data), always produces clean copyable text, and adds the piece Apple doesn't: Save to Contacts with duplicate detection.
How will I uninstall it?
ContactTap installs as a small container app from the App Store. Remove that app the way you remove any app — drag it to the Trash on Mac, or touch and hold → Remove App on iPhone and iPad — and the extension goes with it. Contacts you saved are yours and stay in your address book.
Reporting a problem
If you find a bug, a contact format that should be supported, or a security issue, please email [email protected] with the details. I'll respond as quickly as I can and credit you in the release notes if you'd like.