Support & FAQ
ContactTap 1.0 is on the App Store for iPhone, iPad, and Mac — view it there. One $0.99 purchase covers every device.
How do I contact a human?
Email [email protected]. It's a small operation (one person), so please be patient on reply times — see the Terms for the formal “no SLA” language.
Common questions
What exactly does it do?
You're on a page with a phone number, an email, or an address — a restaurant site, a plumber's homepage, a school newsletter. Tap the ContactTap button and it finds every piece of contact info on that page, each with the right actions: Call, Text, Email, Open in Apple Maps, or Copy. Copy always gives you clean, plain text — a multi-line address arrives as a tidy address, not a run-together string.
Can ContactTap tell me whether a number is safe to call?
No — and it never claims to. ContactTap relays what the page you're viewing contains; it cannot verify that a number, email, or address is legitimate or belongs to who the page says it does. It does look for the common tricks — it shows the number a link really dials and warns you when that differs from what the link displays, it ignores contact info hidden from view, and it flags premium-rate numbers when it can identify them. Treat those warnings as a helpful nudge, not a verdict. These checks are best-effort and will not catch every fake or misleading number, address, or email — and a warning it doesn't show is not a clearance, so never read a quiet result as proof a listing is safe. Always verify independently before calling, paying, or sharing personal information, especially for banks, government agencies, or customer support. The FTC's advice on imposter customer-service scams is a good read.
Where do I get it?
ContactTap on the App Store — a one-time $0.99 purchase covering iPhone, iPad, and Mac.
How do I turn it on?
Like every Safari extension: install from the App Store, then enable it in Safari's settings (Settings → Apps → Safari → Extensions on iPhone and iPad; Safari → Settings → Extensions on Mac). Unlike extensions that want access to every website, ContactTap uses Safari's active tab permission — it only ever sees the page you're on, at the moment you tap it, so there's no “All Websites” switch to worry about.
Why didn't it find a number / email / address I can see?
The scanner is deliberately conservative — it would rather miss an oddball than invent a wrong contact.
Addresses are found four ways, and most pages give ContactTap at least one to work with:
- Structured data. Many business sites publish their address in a machine-readable form for search engines. ContactTap reads it, in any country.
- Address markup. Pages that mark an address up as an address are read directly, in any country.
- “Directions” links. If a page links to Apple, Google, Bing, or Waze Maps, ContactTap reads the address out of that link — often the most complete version on the page, because it's the one the site expects a map to resolve.
- Plain text. When a page does none of the above and simply prints its address, ContactTap matches it by shape. This last method currently recognises United States, United Kingdom, and Canadian formats.
So an address can be missed when a page prints it as plain text in a format ContactTap doesn't yet recognise — most other countries, and a few local habits even in those three, such as a US address written without its state. A future update will replace this last step with the same address engine Apple uses in Mail and Messages, which understands far more of the world's formats.
The other usual reasons:
- The text is inside an image (a photographed menu, a business-card scan). Reading pixels needs on-device text recognition, which is planned for a later version.
- A foreign phone number written without its country code on a page that isn't from that country — there's no safe way to guess which country it belongs to. Otherwise phone numbers are recognised internationally.
- The email was deliberately obfuscated (“name at example dot com”). The author wrote it that way to keep automated tools from harvesting it, and ContactTap respects that choice.
- The contact info is hidden from view on the page. ContactTap ignores anything you can't see, and tells you it did — that's a scam-resistance measure, not a bug.
When an address is missed, the page's own text is still there — select and copy it as usual. ContactTap never changes or hides anything on a page.
If a normal-looking piece of contact info isn't found, that's worth reporting — email the page link (with anything private removed) to the support address and I'll take a look.
Does it export my finds to a spreadsheet or CRM?
No — and that's a decision, not a gap. Bulk export is what contact scrapers do, and ContactTap is deliberately not one. It's a personal utility for the contact info in front of you: one page, one person or business, one tap. If you need lead-generation tooling, this isn't it.
Can it save someone straight to my Contacts?
Not in 1.0. ContactTap hands what it finds to Phone, Messages, Mail, or Maps, or copies it as clean text — and it asks for no Contacts permission at all. Saving is planned for a later version, built on Apple's own “Create New Contact / Add to Existing Contact” sheet, where you see the details and confirm the save yourself. Until then, copy the number and paste it wherever you like.
What data do you collect?
None. See the Privacy Policy for the full breakdown. The TL;DR: zero data collection, zero analytics, zero network requests. The extension can't send anything anywhere even in principle.
How is this different from just long-pressing a number in Safari?
Apple's built-in data detectors are handy but handle one item at a time, only when the page happens to mark it up right. ContactTap scans the whole page at once, catches info the built-ins miss (plain-text addresses, structured business data), always produces clean copyable text, and adds the piece Apple doesn't: warnings when a page's contact info is misleading.
How do I uninstall it?
ContactTap installs as a small container app from the App Store. Remove that app the way you remove any app — drag it to the Trash on Mac, or touch and hold → Remove App on iPhone and iPad — and the extension goes with it. It leaves nothing behind: there's no account, no stored data, and nothing of yours to delete.
Reporting a problem
If you find a bug, a contact format that should be supported, or a security issue, please email [email protected] with the details. I'll respond as quickly as I can and credit you in the release notes if you'd like.